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CUSTOMER INSIGHT ANALYST

JO47
Type: Permanent
Salary: £ 24,000
Location: Woking, Surrey

Benefits

  • Our client is offering a salary up to £24k
  • Hours are 9.00 a.m. to 6.00 p.m.
  • 13 Weeks Probation Period
  • 25 Days Holiday
  • Life Assurance
  • Pension Scheme

Job Summary

Our client based in the centre of Woking are seeking an experienced Customer Insight Analyst to work within their Anti Money Laundering Digital team. 

Job Description

  • Produce detailed and investigative customer reviews with clear, accurate and detailed case files where risk triggers are identified, or internal thresholds are met.
  • Work closely with the VIP Teams and Account Security Team to ensure that the source of funds for our customers are legitimate.
  • Work closely with the Digital Team to ensure that when necessary customers are provided with the appropriate support
  • Analyse payment transaction reports to detect and react to potential money laundering risks.
  • Raise internal SARs (Suspicious Activity Reports) to the AML Team Manager where suspicious activity has been identified for further consideration by the Group Money Laundering Reporting Officer (MLRO).
  • Liaise with the Retail AML Team when appropriate to gather full details of cross product customer profile
  • Attend the weekly Digital AML Customer Governance Meetings as required.

Required Skills

  • Must be detail orientated and analytical.
  • Motivated, well organised, and accurate with a high attention to detail; experience of detailed, investigative and analytical working practices preferred
  • “No stone unturned” approach to investigation and problem solving under pressure.
  • Effective written and verbal communication skills with the ability to communicate with key head office, Group, Divisional and international colleagues in data gathering to collect the best information and relay findings.
  • Able to work on own initiative and to challenge processes where improvements could be made.
  • Effective teamwork skills
  • Proficient in MS Office – strong knowledge of Microsoft Excel (i.e. pivot tables, formulas) preferred.
  • Must be able to work to strict deadlines and prioritise issues; experience of carrying out process driven procedures preferred.
  • AML knowledge and experience preferred.